Refund Policy

Second Ride  |  Last updated: September 2026

Please read this policy carefully before placing an order. By purchasing from Second Ride you confirm you have read and understood these terms.

1. Your Statutory Rights

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you have the following rights which we are required by law to honour:

•    You may cancel your order within 14 days of receiving it (the "cancellation period").

•    Following notification of cancellation, you have a further 14 days to return the item(s).

•    Items that are faulty, damaged upon arrival, or not as described may be returned for a refund, repair, or replacement.

Beyond these statutory rights and the sizing guarantee set out in Section 8, we do not offer additional goodwill returns or refunds.

2. How to Request a Return

To initiate a return you must:

•    Email returns@secondride.co.uk with the subject line "Return Request – [Order Number]".

•    Include your full name, order number, the item(s) you wish to return, and a clear written reason for the return.

•    For faulty or damaged items, please attach clear photographs showing the fault from multiple angles so we can assess it quickly.

•    Requests submitted without the required information may take longer to process. Please note this does not extend the statutory return window.

We aim to respond to return requests within 5 working days. We will confirm approval and provide return instructions before you post anything back.

3. Condition of Returned Items

The following conditions apply to change-of-mind returns. Returned items must meet all of them or the return may be refused and the item sent back to you at your expense:

•    Unworn, unwashed, and in original, unaltered condition.

•    All original tags must be attached and intact.

•    Returned in the original packaging.

•    Free from any odour, staining, pet hair, or signs of use.

•    Accompanied by the original packing slip or proof of purchase.

We reserve the right to refuse a refund or apply a deduction if the item is returned in a condition that diminishes its value. These condition requirements do not apply to items that are faulty, damaged on arrival, or incorrectly sent.

4. Non-Returnable Items

The following items are excluded from change-of-mind returns in accordance with Regulation 28 of the Consumer Contracts Regulations 2013:

•    Base layers, underlayers, and any items that are sealed for hygiene reasons, once unsealed.

•    Personalised or custom-made items.

•    Any item returned outside of the 28-day return window (14-day cancellation period + 14 days to return).

This exclusion does not affect your rights in respect of faulty, damaged, or incorrectly sent items.

5. Return Postage and Import Charges

You are responsible for the cost of return postage for all change-of-mind returns. We strongly recommend using a tracked and insured service, as we cannot be held responsible for items lost or damaged in transit.

Because a returned parcel re-enters the UK, it may incur UK import VAT and a carrier handling charge on arrival. For change-of-mind returns, these import charges are your responsibility and will be deducted from your refund. To reduce or avoid them, please mark the customs form as "Returned goods" and note that the item was originally purchased from the UK.

Return postage and any import charges will only be covered by Second Ride in cases where an item has been confirmed by us as faulty or incorrectly sent.

6. Refund Processing

Once we receive your returned item we will inspect it within 5 working days. If the return is approved, a refund will be issued within 14 days of that approval to your original payment method.

For change-of-mind returns, the refund will be for the price of the item(s), less any import charges incurred on the return (see Section 5). Original delivery charges are non-refundable except where the item is confirmed faulty or was incorrectly dispatched.

We do not offer exchanges or store credit in place of a statutory refund.

7. Faulty or Damaged Items

If you believe an item is faulty you must notify us within 30 days of receipt. Faults reported after this period may be assessed under the Consumer Rights Act 2015 but are subject to our inspection and, where applicable, an independent assessment.

General wear and tear, damage caused by improper use or care, or faults arising after the item has been washed contrary to care instructions do not constitute a fault under our returns policy.

8. Incorrect Size

We know cycling kit can be difficult to size. If your kit doesn’t fit, simply return it to us within 30 days and we’ll refund the price of the item(s). As a sizing return is a change-of-mind return, return postage and any import charges incurred on the return are your responsibility and will be deducted from your refund (see Section 5).

9. Contact

All returns correspondence must be directed to returns@secondride.co.uk. We are unable to process return requests made via social media, live chat, or phone.

This policy does not affect your statutory rights.