Refund policy
Second Ride | Last updated: April 2026
Please read this policy carefully before placing an order. By purchasing from Second Ride you confirm you have read and understood these terms.
1. Your Statutory Rights
Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you have the following rights which we are required by law to honour:
• You may cancel your order within 14 days of receiving it (the “cancellation period”).
• Following notification of cancellation, you have a further 14 days to return the item(s).
• Items that are faulty, damaged upon arrival, or not as described may be returned for a refund, repair, or replacement.
Beyond these statutory rights, we do not offer any additional goodwill returns or refunds.
2. How to Request a Return
To initiate a return you must:
• Email contact@secondride.co.uk with the subject line “Return Request – [Order Number]”.
• Include your full name, order number, the item(s) you wish to return, and a clear written reason for the return.
• For faulty or damaged items, you must attach a minimum of four clear photographs showing the fault from multiple angles before a return will be considered.
• Requests submitted without all required information will not be processed until the information is provided. This does not pause the return window.
We aim to respond to return requests within 5 working days. We are not obligated to approve a return until we have verified the request meets all conditions in this policy.
3. Condition of Returned Items
Returned items must meet all of the following conditions or the return will be refused and the item sent back to you at your expense:
• Unworn, unwashed, and in original, unaltered condition.
• All original tags must be attached and intact.
• Returned in the original packaging.
• Free from any odour, staining, pet hair, or signs of use.
• Accompanied by the original packing slip or proof of purchase.
We reserve the right to refuse a refund or apply a deduction if the item is returned in a condition that diminishes its value.
4. Non-Returnable Items
The following items are excluded from returns in accordance with Regulation 28 of the Consumer Contracts Regulations 2013:
• Base layers, underlayers, and any items that are sealed for hygiene reasons, once unsealed.
• Any item marked as “Final Sale” or “Sale” at the time of purchase.
• Personalised or custom-made items.
• Any item returned outside of the 28-day return window (14-day cancellation period + 14 days to return).
5. Return Postage
You are responsible for the cost of return postage for all change-of-mind returns. We strongly recommend using a tracked and insured service as we cannot be held responsible for items lost or damaged in transit.
Return postage costs will only be covered by Second Ride in cases where an item has been confirmed by us as faulty or incorrectly sent.
6. Refund Processing
Once we receive your returned item we will inspect it within 5 working days. If the return is approved, a refund will be issued within 14 days of that approval to your original payment method.
Original delivery charges are non-refundable except where the item is confirmed faulty or was incorrectly dispatched.
We do not offer exchanges or store credit in place of a statutory refund.
7. Faulty or Damaged Items
If you believe an item is faulty you must notify us within 30 days of receipt. Faults reported after this period may be assessed under the Consumer Rights Act 2015 but are subject to our inspection and, where applicable, an independent assessment.
General wear and tear, damage caused by improper use or care, or faults arising after the item has been washed contrary to care instructions do not constitute a fault under our returns policy.
8. Contact
All returns correspondence must be directed to returns@secondride.co.uk. We are unable to process return requests made via social media, live chat, or phone.
This policy does not affect your statutory rights.